FAQ Can we help you?
How to place an order?
Purchases can be made directly through xristus.com or with the help of our online personal advisors. Our apologies, since shipments are only made to Spain.
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Can I cancel or modify an order?
If you want to cancel or modify an order, please send an email to info.xristus@gmail.com as soon as possible. We will do our best to accommodate your request. However, once an order has been placed, we cannot guarantee the cancellation or modification of the purchase.
If you have received your order and want to return it, see the return policy visible on this website. Upon receipt of the returned item, we will process the refund or exchange at your wish. Please note that due to the personalized nature of the products only exchanges and returns of perfumes with the seal intact are allowed.
My order has not been accepted.
Make sure that the address you entered in the "Billing" field is the same address registered with your bank and the address where you receive your bank statements. If the system still does not accept your order, contact your bank and then contact us at info.xristus@gmail.com we will be happy to help you.
What is my size?
Visit oursize guideon the product page for sizing information or the link highlighted in gold in this answer.
What shipping options are available and what are the shipping costs?
We offer free Express shipping on all orders (excluding single delivery perfumes). From the moment the order leaves our warehouse, delivery is made in 24 business hours (except the Canary Islands, Balearic Islands, Ceuta and Melilla, whose delivery will be made in 2-4 business days). All orders are processed Monday through Sunday excluding holidays. Xristus is not responsible for unforeseen delivery delays beyond our control. Keep in mind that from the moment you place the order, Xristus starts manufacturing it from scratch, so this process takes an additional 7 days. You will always receive your order within 10 business days from the date of purchase , (except the Canary Islands, the Balearic Islands, Ceuta and Melilla, whose term will be extended by 2-4 more business days )
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For security reasons, all Xristus online purchases require an adult signature upon delivery. All orders are delivered to your home by SEUR and Correos Express (at your choice in the peninsula). If no one is available to sign for the package, the courier will make an additional delivery attempt. If there is still no one available to sign for the package, the package will be returned to Xristus. The courier may request that an identity document be shown to the person who will collect the package.
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Xristus will send you several emails during the process, to keep you informed about the status of your order. You will receive a shipping confirmation email with a link to track your package. We will then send you a delivery confirmation email once courier notifies us that your order has been delivered.
How is an exchange / return made?
Xristus manufactures on demand and in a personalized way each of the products purchased by customers, so no changes or returns of Prêt à Porter items are accepted.
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In the event that the customer decides to exercise his right of withdrawal for other legally admissible products in exchanges and returns such as perfumes, he may do so within a period of 14 calendar days from receipt of the order, following the steps listed below:
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1. Contact our Customer Service info.xristus@gmail.com to agree to return the order. The expenses and risks are borne by the client.
2. Notify Xristus in writing by email or form about your intention to exercise your right of withdrawal, and you must return the order in its original, complete packaging (related accessories, user guides, protections, labels, brochures, instructions, etc. .) and accompanied by the duly completed return delivery note and a copy of the invoice to the Xristus headquarters.
The customer will assume the charge of the proof of the return, which means that the items must be returned by registered shipment or by any means that proves a certain date. The expenses and risks of the return will be borne by the customer.
The refund of the returned items will be made within 14 calendar days from the date on which we are informed of your decision to withdraw from the contract.
The reimbursement of the items returned at the invoiced price will be made, depending on the method of payment of the items, by crediting the customer's bank account corresponding to the card that has been used for the payment or PayPal transfer, where appropriate.
It is specified that within the framework of the use of the Gift Service, the right of withdrawal remains the exclusive benefit of the client and may not in any case be exercised by the recipient of the gift.
Regardless of the option chosen, items returned incomplete, spoiled, damaged, deteriorated, without a label, stained, with the security seal intended for that purpose damaged, or in any condition that reasonably indicates that the product has been used will not be refunded or changed.
In the case of perfumes, the items must be returned in their complete and intact original packaging (The VOID security seal that covers the perfume box must be intact) Otherwise the return or exchange will be rejected.
Can I make a purchase as a gift?
During the online payment process, you have the option of including a personalized gift message and excluding the invoice price from the order. All Xristus orders come gift-packed in a Xristus box that includes a personalized note, shipping protections, certificates, and carry bags at no additional cost.
How to report a fake?
To notify Xristus of counterfeits of Xristus products or suspicious web pages, please send an email to info.xristus@gmail.com Please include in your email as much information as possible about the products and the page, such as the location of the store, the seller of the products, the type of products, the address of the page, etc. We appreciate your help in our fight against counterfeiting.
Where are Xristus products made?
Both the raw materials and all the elements that make up Xristus products are manufactured entirely in Spain. The production is done in a traditional way in Madrid. All our suppliers are Spanish. Some ornamental elements of the garments are from Paris, France.
Is there a physical store?
At the moment we only have an online store and temporary showroom on request. You can follow us on Instagram and Facebook @xristusoficial to keep up to date with our exclusive events and news.
Is it safe to make the payment?
All Xristus purchases are secured using the most advanced cybersecurity protocols.
All data is encrypted using a secure HTTPS connection. Xristus does not have access to your bank details at any time. The data related to the payment are not stored and are only accessible to your bank and never to Xristus . Xristus has a contract with the Stripe and PayPal Business platforms to process payments securely for you. In the same way, Xristus operates commercially through the Ecwid-Stripe interface, whose security certificates can be consulted here.
Haven't we answered your question?
Contact us at info.xristus@gmail.com or request online support through Facebook, Instagram or Twitter and a Xristus advisor will help you with everything you may need to enter the Xristus experience.
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Customer service schedule
Available every day of the year
MONDAY TO SATURDAY: From 11:00 to 23:00 (Spanish peninsular time GTM + 1 / + 2)
SUNDAYS: Service not available.
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The response time varies according to the demand for the service. You will always receive a reply within the day.